Shipping policy
Shipping
SHIPPING TO AUSTRALIA
All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 2 business days.
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Default Authority To Leave
To limit direct contact when delivering orders, all carriers' deliveries default to the authority to leave (ATL) where possible and will not be requesting a physical signature from the customer/receiver.
How will delivery work?
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The driver will knock or ring the bell, place the goods on the ground and step away.
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If the customer is at the delivery address, the driver will only note the full name of the customer instead of obtaining a physical signature.
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If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, ATL will be followed and no name obtained.
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Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.
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If the delivery address is unattended and the driver considers it not safe to leave goods unattended, they should return back to the depot where redelivery can be booked on a day the customer is home. The customer can choose to have it dropped to a collection point and collect it themselves or, the driver may also do this by default if one is nearby.