Shipping policy

Shipping

SHIPPING TO AUSTRALIA

All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 2 business days.

 

Express 1 - 4 business days $15.00
Standard 2 - 8 business days FREE for orders over $150
$10.00 for orders under $150

Default Authority To Leave

 

To limit direct contact when delivering orders, all carriers' deliveries default to the authority to leave (ATL) where possible and will not be requesting a physical signature from the customer/receiver.

 

How will delivery work?

 

  • The driver will knock or ring the bell, place the goods on the ground and step away.

  • If the customer is at the delivery address, the driver will only note the full name of the customer instead of obtaining a physical signature.

  • If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, ATL will be followed and no name obtained.

  • Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.

  • If the delivery address is unattended and the driver considers it not safe to leave goods unattended, they should return back to the depot where redelivery can be booked on a day the customer is home. The customer can choose to have it dropped to a collection point and collect it themselves or, the driver may also do this by default if one is nearby.